When you are using VYCAB, you are trusting us with your personal information. We respect your concerns about privacy and committed to keeping that trust.

While preparing the privacy policies, we have adhered to the current stipulations of the EU directive 95/46/EC (General Data Protection Regulation). The statement describes the information we collect, and how it is used. We recommend reading the information, which highlights the key points about our privacy practices.

1. The information we collect.

• Keep in mind, to enjoy the services of VYCAB, we will use some information about you at different times through different forms. You can read the details of the information we collect:
• We will use your personal data which you give us when creating an account with VYCAB. This includes details like - name, email address, password, phone number, geographical location, and bank information.
• How, what, when, and where you have engaged with our services.
• We will also use the information to ensure stability and security with Art. 6 (1) p.1 lit.f, GDPR as the legal basis. This may include like - your IP address, location, trips you make, identification code which we assign internally, dates and times you sign in, the hardware or browser you are using.
• Finally, we will also take information from different social networks which will only be provided to us if you accept or authorize to the terms and conditions.

2. Why we collect information?

The personal data we collect will be used for the following purposes:

• To create and manage your account.
• To provide seamless services to you.
• To communicate in a better way.
• To respond to your queries.
• To perform data analysis.
• To evaluate, operate, and improve our business.
• To enforce and comply with applicable legal requirements which are relevant to our policies and industry standards.

3. Use of Cookies

We also collect data through cookies and other automated means that may be used to provide you tailored services and managing our business.
Blocking some type of cookies may also impact on your experience of the sites and the services we are offering.
We may also disclose your information with the third-parties or contractors who we regard as our business partners. These identities include - fraud and security providers, payment processors, and those who are providing technology services and support, analytics or business services, loyalty schemes and services, marketing, advertising and promotion services, financial services, and legal services.

4. Retention period of your personal information

We retain your personal information for the following reasons:

• To efficiently provide you with the services you have requested for.
• To comply with other law, including for the period demanded by our taxi authorities.
• To support a defense or claim in our court.

We retain your personal information on our systems for 7 years in line with our regulatory requirements.
The customer account information which includes the personal information is retained as long as your account is active.
You have an authority to delete or update any of your personal information at any point you want and the details are set out in this policy how to do that.

5. Your rights under the GDPR

You shall have the right to obtain the information as a data subject (Art. 15 GDPR), to get the rectification of the collected data (Art. 16 GDPR), to obtain the erasure of personal data (Art. 17 GDPR), to obtain restriction or objection to the processing of personal data (Art. 18 GDPR), also the right to data portability (Art. 20 GDPR).
You shall have the right to object pursuant to Art. 21 GDPR. For reasons arising from your special situation, when we are processing your personal data, balancing the interests involved of your predominantly legitimate interest.
We shall terminate the data of the processing of data concerned, in case you object. However, the remains reserved if we can prove legitimate and compelling reasons for the processing that override your fundamentals rights and interests, or if the processing is necessary for the establishment or defense of legal claims.

6. How to access and control your information.

You have the liberty to update, access and delete your personal information, if incorrect, to correct your details.
Any consent given is revocable at any time. Customer experience surveys, opportunities, and other marketing emails can also be unsubscribed via a respective link provided in the websites.
We will respond to request to update, access, delete, or modify the information within a period of 30 days. But, before we make any changes to correct your provided information, we will ask you to verify your identity.
You have the right to ask a copy of your information, to use or object of your information, to request the restriction or deletion of your information, or to request your information on an electronic or structured format.
If you have any unresolved concerns, then you also have the right to complain to a data protection authority in the country where you love, where you feel your rights are infringed, or where you work.

7. You may also request us to stop using your information.

In some cases, you may also ask us to stop storing, accessing, and using your information where you believe we don’t have appropriate rights to do so. For example - if you feel your account was created without your permission or you don’t want to use the services anymore, then you may request us to delete your account as provided by this policy. In case, you make such requests then we need time to investigate the issue and facilitate your request.
You can always send us an email on our support email id or contact us at our helpline number +33 987675648 and request from stop using your personal information.

8. Maps

Google Maps:
We use Google Map service through an API by Google Inc. The storage of your IP address is necessary for the use of functions of Google Maps. The provider has no influence on data transmission. By using this service, we aim at getting easy retrievals of places indicated in our app. This all constitutes a legitimate interest with the meaning of Art. 6 (1) lit. f. GDPR.

iOS Maps:
We also use the maps of Apple Inc. in our app. By using the functions of this map, the data is transmitted to Apple. We use these maps to make our services better.

9. Security

We take responsible steps to keep your personal information safe. We use the data to maintain the security, safety, and integrity of our users and services. We make sure there is no interference or loss from any unauthorized access, misuse, modification, or disclosure of information. To protect your information we leverage the best of technologies and integrated processes such as - network firewalls, access control procedures, encryption, and physical security.

10. Contact information

If you have any queries or concerns relating to our Privacy Policy, sharing practices, and personal information. Feel free to contact us at any time at our +33 987675648

Your Consent
By using our site or services, you consent to this Privacy Policy.